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We keep you informed of the process you are going through and make sure you are across all the important facts as your legal matter unfolds.

I – What happens?

If you are bringing a compensation claim we will always meet with you first for an obligation-free consultation to assess the merits of your claim.

You can read more about our process for compensation below.

Obligation-free consultation

Contact us to arrange an obligation-free consultation.

During this meeting we will assess your matter confidentially. We are happy to come to you.

We provide a retainer agreement

If you would like to proceed, we'll provide you with our retainer agreement.

This will set out our obligations to you, as well as our fees.

We gather evidence

We work hard to make sure we have all the evidence we need to support your claim. This usually involves interviewing both you and witnesses, as well as requesting relevant information from your employer and treating doctors. During this stage we may also ask you to attend some examinations from other medical and allied health professionals.

Timeframe: Usually within the first 12 months of our retainer.

We negotiate

Once we have all the evidence we need we’ll enter into negotiations with the other party or their insurer to make sure you get the payment you are entitled to. If this doesn’t work, we will go to the tribunal or to court. However, because a court claim can be costly and stressful, we usually use this as a last resort.

Timeframe: We aim to have finished our negotiations and completed your claim within 12-18 months of our retainer with you. Sometimes this may take a little longer due to factors outside our control.

We settle your claim

We make sure you receive your payment promptly.

Timeframe: We aim to have settled and completed your claim within 12-18 months of our retainer with you. Sometimes this may take a little longer due to factors outside our control.

If we can't settle your claim, we will go to the tribunal or to court. However, because a court claim can be costly and stressful, we usually use this as a last resort.

II – Fees

We don't charge upfront fees and there is no charge for your initial consultation.

We also don't believe you should be out of pocket just for enforcing your rights. So when we are preparing your claim we will pay for, or arrange for payment, of any expenses involved. We will then deduct these costs and disbursements from the final payment you receive to complete your claim.

Prominent Lawyers is committed to making sure that you understand how our fees work and we will always go the extra mile to explaining them to you and providing you with examples as we go.

We believe in ensuring the charges are “fair, reasonable and proportionate” for the services that we provide. We “contract out” of all the regulations relating to payment of costs. If we think the costs of bringing your claim are getting high, we will always speak to you to work out how we can contain them.

Finally, because every case and situation is different, we believe in continually talking to you about your fees and working out an arrangement that suits you.

III – Going to court and court alternatives

Sometimes it is necessary to go to court if you want to enforce your rights or claim money you are entitled to. But often it is not.

At Prominent Lawyers, we will only take your matter to court if we really think it is in your best interests - both financially and emotionally.

Instead, we will usually try to settle your claim ‘out of court’ through methods such as:

Negotiation
Informal mediation
Formal mediation
Arbitration
Other alternative dispute resolution methods.

If we do take your matter to court, we will be there with you through every step of your journey. This means fighting hard for your rights during any hearing and also keeping you fully informed of what is happening and answering any questions you might have about your claim and the legal process generally.